Help & Information
Last updated: 17 September 2026
Zipi Dipi respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains what information we may collect when you use zipidipi.ie, why we use it and the rights available to you.
Information We May Collect
When you visit the website, create an account, contact us or place an order, we may collect information including:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order and transaction information
- Products purchased or viewed
- Account information where you create an account
- Communications you send to us
- IP address
- Browser and device information
- Website usage information
- Cookie and consent preferences
We do not normally receive your complete payment-card details. Payments may be processed securely by the payment provider selected at checkout.
Why We Use Your Information
We may process personal information in order to:
- Process and fulfil orders
- Take and administer payments
- Deliver products
- Provide customer support
- Handle returns, refunds and exchanges
- Maintain customer accounts
- Detect or prevent fraud and misuse
- Maintain website security
- Comply with accounting, tax and legal obligations
- Improve our website and services
- Measure website performance
- Send marketing communications where you have consented or where otherwise permitted by law
Legal Bases for Processing
Depending on the circumstances, we may process personal data because:
- It is necessary to perform a contract with you
- It is necessary to comply with a legal obligation
- It is necessary for our legitimate business interests, where those interests do not override your rights
- You have given consent
Where processing is based on consent, you may withdraw your consent at any time.
Payments
Payments made through Zipi Dipi may be handled by third-party payment providers.
Those providers process payment information in accordance with their own privacy and security policies.
Zipi Dipi does not intentionally store complete payment-card details on its own website systems where payment is handled by an external payment processor.
WooCommerce and Website Services
Zipi Dipi uses WooCommerce and related website technologies to operate its online shop.
Information needed to complete transactions may be processed by our website, hosting, payment, delivery and other service providers where necessary to provide the service you request.
Sharing Your Information
We may share information with service providers where reasonably necessary, including:
- Payment processors
- Delivery and courier providers
- Website hosting providers
- Ecommerce and technical service providers
- Email providers
- Analytics providers where applicable
- Professional advisers
- Government or regulatory authorities where legally required
We do not sell your personal information.
Cookies
Zipi Dipi may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-basket functionality, understand website usage and provide other features.
Cookies that are strictly necessary for the website to function may be used without consent where legally permitted.
Where consent is required for analytics, advertising or other non-essential cookies, those technologies should only be activated after the appropriate consent has been obtained.
You can manage available cookie choices through the website’s cookie controls and your browser settings.
Marketing
If you subscribe to marketing communications, Zipi Dipi may use your contact details to send information about products, promotions or news.
You can unsubscribe at any time by using the unsubscribe option provided in marketing messages or by contacting us.
Withdrawing marketing consent does not affect transactional communications relating to an order you have placed.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any period required by accounting, tax, consumer-protection or other applicable law.
Different categories of information may therefore be retained for different periods.
Your GDPR Rights
Depending on the circumstances, you may have rights including the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of personal data
- Restrict certain processing
- Object to certain processing
- Receive certain personal data in a portable format
- Withdraw consent where processing relies on consent
- Lodge a complaint with the relevant data-protection supervisory authority
Certain rights are subject to legal exceptions and may not apply in every circumstance.
Children's Privacy
Zipi Dipi is not intended to knowingly collect personal information from children where parental or guardian consent would legally be required.
Third-Party Websites
Our website may contain links to third-party websites.
Zipi Dipi is not responsible for the privacy practices of external websites. Please review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal obligations.
The current version will be published on zipidipi.ie.
Contact
If you have questions regarding this Privacy Policy or wish to exercise a data protection right, please contact Zipi Dipi using the contact details published on our website.
Website: https://www.zipidipi.ie/
